Prime Go Vacuum Cleaner

7-Day Return & Refund Policy

Thank you for shopping at [Your Website Name]. We want you to love your new Mini Mop! If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 7 calendar days from the date you received your Mini Mop to request a return. Requests made after this 7-day period will unfortunately not be eligible for a refund or exchange.

2. Eligibility Criteria for Returns

To qualify for a successful return and refund, please ensure that:

• Condition: The Mini Mop must be completely unused, unwashed, and in the same pristine condition that you received it.
• Packaging: The product must be returned in its original packaging, including all attachments, spare sponge heads, and instruction manuals.
• Proof of Purchase: You must provide the original receipt, order number, or invoice.

Note: For hygiene and quality control reasons, we cannot accept returns for mini mops that have already been dipped in water, used with cleaning chemicals, or used to clean surfaces, unless the product arrived defective.

3. Damaged or Defective Items

If your Mini Mop arrives broken, defective, or missing parts, please contact us immediately at [Your Support Email Address] within 48 hours of delivery. Please include your order number and clear photos/videos of the damage so we can fast-track a free replacement or full refund for you.

4. How to Initiate a Return

1. Email our customer support team at [Your Support Email Address] with your order ID and the reason for the return.
2. Our team will review your request within 24–48 hours and send you a Return Authorization alongside the return shipping address.
3. Securely pack the item and ship it back to us. [Optional Note: Please note that customers are responsible for paying their own return shipping costs, unless the item arrived damaged.]

5. Refunds Processing

Once we receive your returned Mini Mop, our team will inspect it to ensure it meets the eligibility criteria listed above.

We will immediately notify you on the status of your refund after inspecting the item. If approved, we will initiate a refund to your original method of payment. You can expect the credit to reflect in your account within [e.g., 5-7 business days], depending on your card issuer's or bank's policies.

Contact Us

If you have any remaining questions on how to return your item, feel free to reach out to us:

• Email: [Your Support Email Address]
• Phone: [Your Customer Service Phone Number]

💡 Quick Tips for Your Store:

• Where to link it: Make sure a link to this policy is visible in your website's footer, on the checkout page, and inside your order confirmation emails.
• Keep it clear: If you plan on charging a restocking fee or making the customer pay for return shipping labels, leaving that explicitly clear in Section 4 avoids any angry emails later!